So far so good. I've only had a pond for a couple of years. It was kind of swampy when we purchased the property. I've made a priority of making it into a healthy and sustainable swimming pond. I initially purchased most of my pond supplies from another vendor. Gradually, I've moved over to natural waterscapes, mainly because the customer service is very good.
Ducks on my pond really like the food. I have to ration it so they'll continue to forage on their own.
Every single product I have purchased for my pond has been outstanding and they all do what they say they will!! Highly recommend this company.
Great help with a lake that was going bad. I thought copper sulfate would cure most of my problems. It did not. I highly recommend the water test report to determine what your problems are. Alana did a great job it setting up our management program. Just started it this week and will follow up with the progress.
I haven’t used it so can’t comment. Was pleased with phone contact response and quick delivery of product. The rating is auto entry and not mine.
This company has great support. I ordered plants from them with 2 day shipping however after 6 days had not received them. I went to the warehouse they were shipping out of and found out they were damaged and not sure how to deliver them. I took them and transplanted them they did not look great. I called them to let them know that some of the plants might not make it and ask if i could get just a few extra plants to replace some that were damaged. To my surprise they shipped me a another complet order Thank you Tommy Vaughn Awesome service
Would buy again
Water testing was a real eye opener. They found that we had cyanobacteria in our pond, and since our dog loves swimming in the water, they helped getting rid of that right away
I have been working with Natural Waterscapes for 4 years, and they have really helped me with my pond health and maintenance! Everyone from the Executive level, to Inside Sales, Tech Support and even shipping have been top notch and go the extra mile to help. They are the Amazon of pond products and expertise!
Good stuff
Alana from the Richardson Texas store was super helpful. Answered all my questions. If I have a question I just send her a message or call. Very helpful with any questions I might have. Thanks again!
Currently awaiting results from the pond water sample I just sent in, but the material for getting the sample was sent right away with complete instructions. Very thorough and efficient.
Delivered the next day after I ordered the chemicals!! Wow
Everyone there is very helpful
My pond was in awful shape and getting worse. I used the recommendations from Natural Waterscapes and see a dramatic difference within the first week. I still have more products to use and expect it will be crystal clear in no time. Thanks to Jamie for his patience in explaining the procedure to me.
Once again the Natural Waterscape Team delivered advice and product to eliminate my issue quickly!
I ordered some bass bloom pond fertilizer and put it out as directed. My population of baby fish exploded! Already seeing fatter bass. Would highly recommend.
Fast delivery and quality stuff. Very happy with you guys!!!
Prompt response and delivery.
Ships fast and very responsive to issues
I recently bought a house with a pond. I’ve never had a pond on my property before but the friendly people at Natural Waterscapes helped me out. They recommended a treatment for duckweed and it worked great! Thanks NW
C
Alana is excellent to work with.
Contacted Aaron who was extremely helpful at getting me on track for my pond. I had a ton of algae (blue/green, no less) and toxic to my dogs, so he said I should do a water test, which ID'ed the species of algae and confirmed blue/green, also high in phosphates and nitrates, which algae need to grow. . . . . so, he recommended all of the chemicals I needed to treat it as well as maintain the pond over the summer. I added aeration and cut a sluice pipe out of my pond that comes from the other side of the road which is a beef farm/agriculture, which is where much of the nitrates/phosphates originate. Thanks Aaron!!! He got me the chemicals on site to Williamsport within a day or so, which I picked up because the geniuses running NY won't let one of them be shipped here. All in all, I'm 1. 5 months in from the start of treatment and my pond has no algae and is clearing up nicely.
Awesome Job!
What a wonderful company to work with! Thoughtful, helpful, kind, considerate, friendly, professional, timely, products arrived unbelievably fast and worked just like Alanea said they would! Thank you from the bottom of my heart you saved this elder’s lake!
Very helpful as usual. Great help with any questions i have.
Extremely disappointed. No persentages of different seed contents. Annual ryegrass first ingredient that performs poorly in Florida summers. Just a cheap filler when should be more perenniel sedges which are listed last. Expected better for expensive 1 lb. bag!!!!!!!!!!!!!
great service, amazing product
My 3 acre pond has not held water since we bought the property. I will fill up with big rains, but lowers in about a months time to 20 inches below full. This winter I burned the back side of the dam and found 3 small leaks that were about 50 yards apart. I kept seeing adds for the pond sealant but was very reluctant. . . . . how could that fix it? I finally bought it and applied the product about 7 days ago. Almost immediately the leaks stopped but I waited till now to take a very close look. I had marked the leaks with t-posts. There is no water coming out now! Its worth every penny!!!!
I appreciate the Cyanobacteria screening. I would not have know otherwise. Thank you.
Service and shipping were good. Product just didn't work for me.
Great service from the help desk.
Great service, quick delivery!
Good products
Food quality is always good. Wish it came in a smaller size.
Shipping and service was good but for some reason the product was ineffective.
Great service and information.
Good, Thanks Alana
Excellent results. Will use again . Product reeived in 2 days after ordering.
Service is excellent.
my go-too pond store,I mix your midnight blue and black pond dye to make the perfect look
Product came quickly
They were really easy to work with and shipment was fast.
Great concept to test/validate. Easy to use (instructions mostly clear). Test kit shipped promptly and arrive on time as expected.
Good quality and range of products. Great service.
Ordering was easy and shipping was fast!
This company goes beyond and above in customer service. Quick response time for pond help and the products I have purchased don’t cost an arm and a leg. Everything this company has suggested to keep my pond crystal clear and healthy looking has worked.
Shipping was prompt. I ordered two 45 lb bags to use during repair of a standpipe in a pond. I mixed the bentonite with clay and backfilled around the work area. The bentonite was packaged well and easy to mix into the local clay.
service is great