This is the second year we will be using the Muck Remover Pellets. Last year we had great success and eliminated at least 8 inches of muck. This year we are adding the Pond Cleanse Bacterial Packets also. Customer Service is outstanding and we will be lifetime customers. -Kimberly G Wabash, IN
Natural Waterscapes has helped us control the algae in our pond and restore its beauty. They have great customer service and super fast shipping!
The product I used was soilfloc it has not had time to work yet but it was hopeful especially since some got in the John boat I took plug out to clean and the soil flock sealed the standard size plug hole and the boat held water. The pond dye was left a bit to be desired for the price . it was in very tiny packs it was 250 dollars and I buy it in the big packs all the time for much less . It takes 4 large dye packs to color my pond for a month I used all the little packs two weeks ago and it’s starting to become clear again.large dye packs are about 17 bucks a piece and I believe they are at least 5 of the small ones . I hope my pond is sealed . It it works it was worth every cent.
great products, fast shipping but did not call us back to answer our questions.
These people are friendly, knowledgeable and very helpful with pond issues. Their products work.
Great individual customer service over chat or phone. The products I ordered arrived even before I expected.
Great product..
This is the third time I've ordered from Waterscapes. My order was easy to place and was quickly processed. I had my dye packs in less than a week.
The people that I deal with was very helpful and made it easy to find what I need.
Great products and great friendly service. Always a pleasure doing business. Orders always arrive quick and are always correct. Love the little fish drawing on the inside flap of the box my shipments come in!
I've used Natural Waterscapes for a couple of years. Their products have worked well, they've been helpful when I've had questions, and delivery has always been timely.
Looks great Like how you have products by pond size also
I really like the special treatment and hand written notes. the products seem to work well for my pond.
Great products. Great service.
Jesse has been a great help in getting me the parts that I need to maintain our lake aerators. He has been responsive and does his job well.
Fast delivery. Great product.
I've been fighting a leaking pond now for 20 years. The soilfloc I ordered arrived on schedule and I applied as instructed by the staff. Promising results began showing in about a week and the leak slowed to the point where I could no longer see where the pond was leaking. I still have a slow leak when the water level is higher and I have ordered more soilfloc to address this issue. The staff has been very helpful with instruction and I'll be ordering more products to address algae growth in the future.
Quick shipment and delivery
Very helpful over the phone to help solve pond issues.
GREAT SERVICE. QUICK SHIP.
What a great company. All the technical support yoy could ask for along with great products that work. My pond was merky and had floating algae making it unsightly. Jamie recommended Pond Cleanse and a Phosphate additive. In one week, great results!
Service from Natural Waterscape was behind what I was expecting. They were friendly on the phone, knowledgable and the products I ordered arrived on time!
Got what I ordered right on time
If you have a pond - there is no better team to assist you with its maintenance. Orders arrive promptly, calls and emails are followed up on readily. And the results are as advertised.
Gets products out promptly and knowledgeable staff willing to help. MM Construction & Excavation Weatherford Tx
quick delivery
Site has everything a pond owner needs to know and great products.
Haven't used the product yet, but the customer service while ordering was excellent and they shipped the product incredibly quickly. 5 stars all the way!
Easy to order and quick to ship.
It was great. I even recieved it sooner than expected .
I've worked with many online retailers over the years, but Natural Waterscapes is one of the best for service, price and product quality. They are my first resource when shopping for supplies for my pond maintenance.
Everything was on time and great
We are very satified with our fountain, and love being able to call and get a live friendly person to talk to. Jessie has been Awesome!!! with any questions we have had and been able to tell us what we needed to do. We Highly recommend them for all our fountain and pond needs.
A very knowledgeable staff. They take the time to work with you if you run into unforeseen problems when you may be unsatisfied with a previous purchase. A personal thanks to Christa.
I have worked with Natural Waterscapes for at least 5 years. I have found them to very knowledgeable and friendly. A few weeks ago I placed an order during the sale where you get a reduced price if you buy before 1/25. I entered my order and forgot to enter the code that gets me the reduced price. Jesse caught this mistake and made sure that I got credit on my credit card. I really appreciate that. Also, their products have made a big difference in my pond.
knowledgeable assistance and excellent service. Good products and fast delivery.
Great people to do business with. On my last order the wrong aerator was shipped. When I called about it there was no difficulty in getting the correct one shipped out right away and the incorrect one returned. Mistakes happen sometimes but we got it sorted out and I'm perfectly satisfied. I'll be back the next time I need something.
Prompt and professional and products effective
They know how to help my pond is in great condition
The Equipment came in on time and worked great. The staff was helpful and the ordering process was made easy. I will be a returning customer. Thanks Again.
Friendly, very knowledgeable and fast service. Great company
Very good service. Our pond is holding water. 👍
Jesse has been absolutely wonderful.
everyone is very helpful and writing thank you on the box lids is a very good touch!!! before i sold my auto repair shop that was mandatory to be hand written on every invoice. thanks again for all your help. earle black
Excellent products that work! Easy online ordering. Packaged with care. Quick shipping. Order was received the very next day. A great company with excellent products and service.
Easy to order and quick order processing and shipping. Online chat is very helpful in getting the proper product for your specific needs.
Excellent Tech support from this Team! The Koi Life Aerator is a brilliant product of extremely high quality. After constant aeration upgrades, I am very satisfied and impressed with the Koi Life from Natural Waterscapes.
Fast delivery. Great product.
The people were very helpful
Great service; order was filled correctly with fast shipping