★★★★★
This is a great company.
Exceptional customer service, communication awesome, super informative, love the product, ordered before and will order again.
Natural Waterscapes Customer Service Reviews
4.8 / 5 · 1426 verified customer reviews
★★★★★
Bravooo!!!
Bravooo!!!
★★★★★
Always very nice and knowledgeable
Always very nice and knowledgeable
★★★★★
My order was damaged during
My order was damaged during the shipping process. I sent a note to your company and received a new bag in 3 days. Great customer service. Thanks.
★★★★★
Receive my orders very quickly...
Receive my orders very quickly... very friendly to talk with when I called to ask a question because I had a problem..... and had a quick response... very happy with the service that they have provided
★★★★★
Easy to order and really
Easy to order and really quick delivery!
★★★★★
Great company to work with
Great company to work with and very fast shipping. They are now my go-to company for pond supplies
★★★★★
Great Product.
Good product and very good information as to which product to use and how to use it.
★★★★★
great service and great product!
great service and great product!
★★★★★
Great company
Great company
★★★★★
Good Prices
Good Prices
★★★★★
You're doing a great job!
The team is incredibly responsive to my questions. Also, when I place orders they are often shipped same day. If every company provided this level of service, life would be so much easier.
★★★★★
Quick service.
Quick service.
★★★★☆
Courteous & timely
Courteous & timely
★★★★★
wannabe customer
I want to buy some but I have a very small pond and I only need about 1/4 of a unit. Anybody out there have some left over you'd be willing to sell me? Jim 309-231-5341
★★★★☆
still waiting on the product
still waiting on the product
★★★★★
thank you
thank you
★★★★★
Excellent friendly service.
Excellent friendly service.
★★★★☆
Product received as expected. Thank
Product received as expected. Thank You
★★★★★
The swan/duck food arrived as
The swan/duck food arrived as advertised. Delivery was very fast and the swans loved the food. Great experience.
★★★★★
Arrived quickly
Arrived quickly
★★★★★
When I call with questions
When I call with questions ,the staff is very helpful . I have not seen any results yet with the muck remover .
★☆☆☆☆
Initially I was very happy
Initially I was very happy with the person helping me. I placed my order for over 2k and had to wait 2 weeks before it even shipped. I was told shipping was 'free' yet I got a bill from Fed-ex for $158. Fed-ex lost my second order and I was told to contact the company for a refund - 2 weeks later they still have not refunded my money or contacted me. I definitely would not trust this company.
★★★★★
Great customer service
Great customer service
★★★★★
Listened to my issues, made
Listened to my issues, made recommendations, received product within 2 days and it worked very well!!! On a previous order, by no fault of waterscapes, there was damage to product: i called them and received replacement at no charge the very next day!!! Excellent customer service!! Highly recommended!
★★★★★
Everyone really helpful. Service is
Everyone really helpful. Service is great and they listen and try to help as much as possible. Thank you for your website. Whenever I order chemicals it’s exciting to get that satellite image of the pond.
★★★★★
The product worked great. The
The product worked great. The key is to have patience and give it time to work. I had several large leaks in the dam and after two weeks they were down to a trickle, after three weeks they had completely stopped.
★★★★★
Great service, friendly staff &
Great service, friendly staff & great product that eliminates duckweed!!’
★★★★★
Excellent customer service
Excellent customer service
★★★★☆
Shipping was on time and
Shipping was on time and appreciated but am slightly concerned about packaging due to fact I was not able to use product immediately
★★★★★
Great Experience
Great product, price and fast delivery. What's not to like? I will definitely buy from again.
★★★★☆
Very fast
Very fast
★★★★★
Easy to navigate the website,
Easy to navigate the website, easy to order, quick to ship!
★★★★★
OUTSTANDING COMPANY
OUTSTANDING customer service!!! This company will treat your right. Even if you have an issue, they go above and beyond to fix it. Christa and Jesse are amazing.
★★★★★
Excellent customer service! They sent
Excellent customer service! They sent me a catalog with many opportunities/ideeas for making my subdivision's retention pond beautiful! Thank you Natural Waterscapes!
★★★★★
great service above expectations.
great service above expectations.
★★★★★
They care
Customer service is great they really care and try to help And product orders are shipped fast Thanks for you service
★★★★★
It is great ordering from
It is great ordering from them, they are responsive and take care with shipping your products. Thanks again.
★★★★★
Already talked about shipping
Already talked about shipping
★★★★★
Easy to order, quick shipping
Easy to order, quick shipping and receipt of product. We used the herbicide to kill the rampant water lilies and it worked amazingly! Now using pond cleanse and have ordered the muck remover. Great company! Pleased so far!
★★★★★
Fast
Fast
★★★★★
Muck remover and fast shipping from Natural Waterscapes
The muck remover I ordered came very fast and has worked in my plant nursery's irrigation pond to clear algae and bottom sediments. I will be ordering more when this amount runs out in a few months.
★☆☆☆☆
Wouldn’t recommend.Didn’t work!!!
Wouldn’t recommend.Didn’t work!!!
★★★★★
Customer service is great!!
Customer service is great!!
★★★★★
Excellent
Excellent
★★★★★
okay
okay
★★★★★
No issues
No issues
★★★☆☆
You guys seem really friendly,
You guys seem really friendly, but the product you sold me didn't work.
★★★★☆
Overall it was a good
Overall it was a good experience. I would recommend this company.
★★★★★
They are wonderful and knowledgeable.
They are wonderful and knowledgeable. My first choice for pond supplies.
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