★★★★★
Good advise. Excellent instructions. Quick
Good advise. Excellent instructions. Quick delivery. Knowledgeable staff. What more could I ask for. Have not applied product yet. But trust it will live up to expectations.
Natural Waterscapes Customer Service Reviews
4.8 / 5 · 1426 verified customer reviews
★★★★★
Excellent product super fast delivery
Excellent product super fast delivery extremely satisfied. .
★★☆☆☆
In May my 1 acre
In May my 1 acre pond was very clear, could see down 8 feet. By July the water was cloudy and could only see down 2 feet. I bought the 40 pound pail of "Pond Clarifier" and kept it in my attached garage, covered so it is protected. First week I mixed 5 pounds with 20 gallons of water, it mixed well and sprayed it in the pond. The next week I did it again, it mixed well. Then one week later I went to do it again and the remaining 30 lbs. was hard as a rock. I took a flat one inch drill bit and tried to break it up but it only drilled holes in it. I thought I would add a little water to soften it up , BIG mistake. The pail bubbled up like crazy and overflowed all over the place making a huge mess and when it was done the stuff was still hard. End result I could not mix it and my pond is still cloudy
★★★★★
Confident Subscriber
Information is great
★★★★★
Good Service
Online service is always good when I order from Natural Waterscapes.
★★★★★
We purchased your Catkill package
We purchased your Catkill package and love the results. Found your staff very helpful in our purchasing process
★★★★★
Worked great
Works great for plugging leaks had a large hole and poured one bag of bentonite mixed with dirt and sealed it
★★★★★
Real friendly service and delivered
Real friendly service and delivered on time Would do business with again
★★★★★
The jury is still out
The jury is still out on my pond clear product. I put the first treatment in two weeks ago and have not seen any change. I’ll keep following the process on the bag. When I had a problem with the first treatment a month or so ago your customer service person (sorry, I don’t remember his name), was very helpful. He even pulled up a picture of my pond on google earth. So, customer service A plus, hopefully the pond clear product will work. Thanks, Paul
★★★★★
Rapid shipping
Rapid shipping
★★★★★
Great customer service and easy
Great customer service and easy order system
★★★★★
Knowledgeable staff, great service, products work
Looked up Natural Waterscapes website and read product descriptions. Then called on the phone. Rep. was knowledgeable and asked questions regarding size and condition of my pond. He then provided me a cellphone number so I could text photos of the existing conditions and from that made recommendations as to product types and quantities needed. Paid for product via phone, went 2 days later to pick up curbside, order was at the door boxed up with my name on it. Applied algaecide products as directed and WOW! Less than one week later green algae….gone!
★★★★★
Customer service was very good,
Customer service was very good, shipping was very quick service. Haven’t tried the product yet, since we’ve had too much rain. Waiting patiently to apply the product to our little waterway! Overall, service was excellent!
★★★★★
Great service, and great products.
Great service, and great products. Highly recommend your company. You guys are the best!
★★★★★
Great service, Prompt shipping And
Great service, Prompt shipping And awesome products
★★★★★
I made my order with
I made my order with Heather she was great to work with . I got everything the next week . Just like she said .
★★★★★
very very helpful
very very helpful
★★★★★
It finally worked..thank you,especially to
It finally worked..thank you,especially to the fellow that sold me the product can't remember his name but great customer service.
★★★★★
Friendly staff, answered all of
Friendly staff, answered all of my questions! Quick to respond to all of my inquiries. Great experience. Will go through them for all my pond needs!
★★★★☆
They do a good job.
They do a good job.
★★★★☆
Review from MN
Great customer service. Impressed with our products and the support I have received when needed.
★★★★★
Knowledgeable staff.....helped me find the
Knowledgeable staff.....helped me find the perfect product for my pond!!
★★★★★
Great selection, quick response through
Great selection, quick response through the chat feature and shipping was very prompt. I’ll definitely make future purchases with Natural Waterscapes.
★★★★★
Great to work with. They
Great to work with. They measured our pond for us so we could use the current amount of chemicals. Jeff
★★★★★
Great customer service and delivery
Great customer service and delivery was as advertised. Used two packets and really helped the color of our 1/3 acre pond.
★★★★★
You guys are always on
You guys are always on the ball
★★★★★
Heather was great and helped
Heather was great and helped me with all my questions and shipping needs. I will highly recommend Natural Waterscapes.
★★★★★
X
X
★★★★★
BEST customer service in a
BEST customer service in a long time!!!!! as I called before I ordered online to get information regarding our pond size and needs. My order came quickly and packaged so well. We just set up the aeration system and we are pleased so far. It's definitely a place you will be treated well and get qualified answers!
★★★★★
Pond chemicals
Excellent service as always
★★★★★
Love the expertise that accompanies
Love the expertise that accompanies every order. Am able to manage our pond with the help you give.
★★★★★
Everyone is very helpful and
Everyone is very helpful and timely with communication
★★★★★
Easy purchase and quite delivery.
Easy purchase and quite delivery. Everything trouble free !!
★★★★☆
Rep was very helpful. Merchandise
Rep was very helpful. Merchandise was shipped immediately and very satisfied with product.
★★★★★
In a sea of pond suppliers...
Good prices and very nice people.
★★★★★
Got the product I ordered
Got the product I ordered ahead of the original shipping date. Everything was delivered as ordered.
★★★★★
fantisticcr
fantisticcr
★★★★★
I have ordered from Natural
I have ordered from Natural Waterscapes several times. The last was for pond sealer and the results were fantastic. The delivery was fast and easily trackable.
★★★★☆
Service was good the info
Service was good the info was helpful. Product was delivered in a timely manner
★★★★★
Website easy to navigate. Order
Website easy to navigate. Order completion simple to follow. Product delivered promptly without issue. Completely satisfied with the entire process, thank you.
★★★★★
Site was easy to navigate
Site was easy to navigate and order through. The product arrived as ordered and without damage and in short order. Very pleased and will order again as need. Thank you.
★★★★☆
Good service great selection fast
Good service great selection fast shipping
★★★★★
Website and service was fine.
Website and service was fine. Order was handled very professionally and timely
★★★★★
Great experience
Found what I needed at a good price. Fast shipping. This company will be on my go to list.
★★★★★
we’ve had good service and
we’ve had good service and ordering of bentonite a couple different times. been very helpful on getting what we need.
★★★★☆
Customer service was quick to
Customer service was quick to respond. Pointed me to the correct items and quantity. Shipping snafu left me having to deal with FedEx directly took out the 5th star. Great overall.
★★★★★
I used a catalogue not
I used a catalogue not the website. However, I was still impressed with the knowledge of the man on the other end. Also, the purchase was delivered so fast which was good because the pond needed a treatment.
★★★☆☆
Using Muck Remover ,, I
Using Muck Remover ,, I have not yet seen a difference . Not being critical, simply what I’ve seen so far .
★★★★☆
It’s only been a couple
It’s only been a couple of days since we put the product in our tank. And we know it can take up to three weeks to really be affective. The only reason I didn’t give it five stars is because it was so messy to put out. I wish it had come with some sort of distribution system. Throwing it out like feeding chickens was just not pleasant and we ended up with a lot in our boat which made a horrendous mess.
★★★★★
Great people to deal with.
Great people to deal with. Fast service and very friendly staff. Very helpful with any problems you have.
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