★★★★★
These products work, shipping is
These products work, shipping is quick and prices are fair .
Natural Waterscapes Customer Service Reviews
4.8 / 5 · 1426 verified customer reviews
★★★★★
Love the lake rake we
Love the lake rake we ordered, it arrived on time and was packed well and arrived with no damage. It has worked well in our moss removal project.
★★★★☆
Took awhile for product to
Took awhile for product to ship since it wasn’t stocked and had to be shipped from the manufacturer. Would be nice to know when an item is to be delayed or is a non-stocked item. They fountain work and looks great!
★★★★★
Best for 1/4 acre pond upkeep!
Great information on what each product is for, amount for pond size & what can be used at,the same time. Shipping is fast! Each order I have received comes with informative material that I have hung above where I store my pond chemicals. Each box has a “thank you Peggy” hand written on the inside flap of the box.
★★★★★
Finding the product at the
Finding the product at the website was easy, and there was good explanation of its use. Easy to order, too.
★★★★★
Jesse very helpful and had
Jesse very helpful and had ordered product ready when arrived at store
★★★★★
The salesman is very professional
The salesman is very professional and courteous.
★★★★★
Excellent from start to finish.
Excellent from start to finish. Product was just what I wanted and exactly how it was described. Shipping was fast and the entire experience was professional. Nice hand written note came with it, ten out of ten. Great company that goes the extra mile. Well done.
★★★★★
We had wonderful service with
We had wonderful service with NaturalWaterscapes! From the very beginning, they answered our questions promptly, and were knowledgeable about what we needed. Once we received our kit, we realized the wrong dye color was sent. With a simple phone call, the correct color was on our doorstep in 2 days, and we were able to keep the wrong color for trial. Simple, handwritten 'thank you' notes in the packages were also a nice personal touch! It has only been a week and a half since our first dose to the pond, and has been too chilly to swim in yet, but are enjoying looking at it thus far!
★★★★★
Excellent and helpful service
Received my order the day after I ordered. Excellent information on the product and how to use it. I will continue to buy my pond products from Natural Waterscapes.
★★★★★
The service of this company
The service of this company is outstanding.
★★★★★
Got order prompt service and
Got order prompt service and helpfull staff that took my phone order.
★★★★★
Fast and convenient purchase. Very
Fast and convenient purchase. Very helpful employee. Quick delivery.
★★★★★
Always get a fast response
Always get a fast response and the pond is looking great Thanks for all your help and advice Mary Lou
★★★★★
If you are going to spend money on water, this is the place to do it.
effective products that work, website easy to navigate, pricing that is reasonable and customer service that has the correct focus. I like dealing with these folks and will continue to be their customer.
★★★★★
Great service as usual and
Great service as usual and fast shipping
★★★★★
Ordering is simple online, great
Ordering is simple online, great website ( find everything I need from aeration compressor parts to pond additives). Usually arrives within 2-3 days ! Even has a little personal handwritten note on inside of box. That’s the way a business should operate! Great job !!!
★★★★★
I am very satisfied with
I am very satisfied with my purchase. I have been using your products and very satisfied with the results. I always had problems with water quality and this year so far everything is working out.
★★★★★
Easy to use. Chat line
Easy to use. Chat line helps with selecting correct products.
★★★★★
I was not aware of
I was not aware of the online presence... showed up on site and called the number. Was able to place an order while on the phone and she brought it right out. Exceptional service and product insight from Heather.
★★★★★
Amazing customer service and support!
Amazing customer service and support! Quality products with quick results
★★★★★
Koi love it
Love this store, my koi pond hasn't looked this good since I first put it in. I live in North Carolina and they send my supplies to me very quickly.
★★★★★
very knowledgeable and helpful
very knowledgeable and helpful
★★★★★
Easy to use web site
I had received a catalog in the mail. Some very interesting product so went on line to order some items I could use. Finding the items were very easy to find and order. I even found a bundle package that allowed me to easily order the products I needed. If the products perform as advertised I’ll be back to order more. Great items and easy to use web site. Thanks
★★★★☆
My dealings with Jesse Harding
My dealings with Jesse Harding were very good. Have not used the product yet. Hope my next review is GREAT........ after using the product/Soilfloc.
★★★★★
You Won't Be Disappointed
I started treating my pond with the recommended products in the fall of 2020. I'm so very happy to say that as of May of 2021, my pond looks great. I am still treating it on the schedule recommended and will continue to do so. The appearance of the water is 95% improved and fishing is so much more enjoyable when I don't have to clean the algae off my hook after every cast. The service I've received has been excellent. I've called a couple times with questions and I've talked to very helpful people on the phone. It's wonderful to call and not get a recorded message or phone tree. Delivery of the product I've ordered has been prompt. If I order in the morning, I get an email saying the products have been shipped on the same day. I can't ask for more than that. If you've got algae problems, I recommend you get your water tested then use the products suggested by Natural Waterscapes. You won't be disappointed.
★★★★★
Excellent products, excellent people. The
Excellent products, excellent people. The customer service is amazing. Very pleased.
★★★★★
Great product and fast delivery
Great product and fast delivery
★★★★☆
Quick shipping and easy application
Quick shipping and easy application
★★★★★
Excellent service and response to
Excellent service and response to questions.
★★★★★
Exceeded my expectations.
Exceeded my expectations.
★★★★★
Great service, fast delivery First
Great service, fast delivery First time using product-seems to be doing as advertised
★★★★★
Great Customer service! Sent a
Great Customer service! Sent a pic of the pond and schedule to put product in. Been using them for 4 years.
★★★★★
Very helpful and responsive to
Very helpful and responsive to my needs and questions
★★★★☆
Great selection, fast shipping, friendly
Great selection, fast shipping, friendly service. Wouldn't go anywhere else.
★★★★★
Everyone i Talked to was
Everyone i Talked to was awesome knew what they were talking about and very helpful
★★★★★
Great service and advice!!
Great service and advice!!
★★★★★
Excellent customer service and superior
Excellent customer service and superior results! Lifelong customer here.
★★★★★
I have nothing but good
I have nothing but good to say about my past experiences with dealing with these folks , They take care of your ponds every needs. David D. Harrison Ohio
★★★★★
Hooked!
Great experience so far! Our 1st purchase was through Amazon & Natural Waterscapes sent us a pic of our pond along with very specific instructions for us! That was surprising & such great customer service. We were hooked. We have since been working with them directly to get our pond in the best state possible.
★★★★★
Good product, right on time
Good product, right on time and courteous crew
★★★★☆
I got my order quickly
I got my order quickly and it worked
★★★★★
Both of my orders shipped
Both of my orders shipped the day I entered them.
★★★★★
Awesome
The information and service has been an excellent supplier and resource for my three years of owning a pond. Their suggestions and solutions are only a phone call away and always happy to help me out.
★★★★★
Highly Recommend
Great selection, service and fulfillment. Highly recommended.
★★★★★
Pond test great value
Before I found the pond test service from Nature Wasterscapes I was literally throwing money into a hole in the gound.
★★★★★
Was able to follow directions
Was able to follow directions given very simple. Now we just need to wait for results. Hoping everything works great. The note on the box was a neat surprise. Thank for the google earth picture and measurements
★★★★★
I’ve been very needy trying
I’ve been very needy trying to get and use products that will improve the quality of our pond. Jesse has been very patient and helpful. A pond is a bigger responsibility than I had envisioned and it is comforting to have support when trying to manage its needs. Thanks Ken
★★★★★
As always, you guys provide
As always, you guys provide excellent customer service!
★★★★★
Great quality products, and great
Great quality products, and great support!
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