effective products that work, website easy to navigate, pricing that is reasonable and customer service that has the correct focus. I like dealing with these folks and will continue to be their customer.
Great service as usual and fast shipping
Ordering is simple online, great website ( find everything I need from aeration compressor parts to pond additives). Usually arrives within 2-3 days ! Even has a little personal handwritten note on inside of box. That’s the way a business should operate! Great job !!!
I am very satisfied with my purchase. I have been using your products and very satisfied with the results. I always had problems with water quality and this year so far everything is working out.
Easy to use. Chat line helps with selecting correct products.
I was not aware of the online presence... showed up on site and called the number. Was able to place an order while on the phone and she brought it right out. Exceptional service and product insight from Heather.
Amazing customer service and support! Quality products with quick results
Love this store, my koi pond hasn't looked this good since I first put it in. I live in North Carolina and they send my supplies to me very quickly.
very knowledgeable and helpful
I had received a catalog in the mail. Some very interesting product so went on line to order some items I could use. Finding the items were very easy to find and order. I even found a bundle package that allowed me to easily order the products I needed. If the products perform as advertised I’ll be back to order more. Great items and easy to use web site. Thanks
My dealings with Jesse Harding were very good. Have not used the product yet. Hope my next review is GREAT........ after using the product/Soilfloc.
I started treating my pond with the recommended products in the fall of 2020. I'm so very happy to say that as of May of 2021, my pond looks great. I am still treating it on the schedule recommended and will continue to do so. The appearance of the water is 95% improved and fishing is so much more enjoyable when I don't have to clean the algae off my hook after every cast. The service I've received has been excellent. I've called a couple times with questions and I've talked to very helpful people on the phone. It's wonderful to call and not get a recorded message or phone tree. Delivery of the product I've ordered has been prompt. If I order in the morning, I get an email saying the products have been shipped on the same day. I can't ask for more than that. If you've got algae problems, I recommend you get your water tested then use the products suggested by Natural Waterscapes. You won't be disappointed.
Excellent products, excellent people. The customer service is amazing. Very pleased.
Great product and fast delivery
Quick shipping and easy application
Excellent service and response to questions.
Exceeded my expectations.
Great service, fast delivery First time using product-seems to be doing as advertised
Great Customer service! Sent a pic of the pond and schedule to put product in. Been using them for 4 years.
Very helpful and responsive to my needs and questions
Great selection, fast shipping, friendly service. Wouldn't go anywhere else.
Everyone i Talked to was awesome knew what they were talking about and very helpful
Great service and advice!!
Excellent customer service and superior results! Lifelong customer here.
I have nothing but good to say about my past experiences with dealing with these folks , They take care of your ponds every needs. David D. Harrison Ohio
Great experience so far! Our 1st purchase was through Amazon & Natural Waterscapes sent us a pic of our pond along with very specific instructions for us! That was surprising & such great customer service. We were hooked. We have since been working with them directly to get our pond in the best state possible.
Good product, right on time and courteous crew
I got my order quickly and it worked
Both of my orders shipped the day I entered them.
The information and service has been an excellent supplier and resource for my three years of owning a pond. Their suggestions and solutions are only a phone call away and always happy to help me out.
Great selection, service and fulfillment. Highly recommended.
Before I found the pond test service from Nature Wasterscapes I was literally throwing money into a hole in the gound.
Was able to follow directions given very simple. Now we just need to wait for results. Hoping everything works great. The note on the box was a neat surprise. Thank for the google earth picture and measurements
I’ve been very needy trying to get and use products that will improve the quality of our pond. Jesse has been very patient and helpful. A pond is a bigger responsibility than I had envisioned and it is comforting to have support when trying to manage its needs. Thanks Ken
As always, you guys provide excellent customer service!
Great quality products, and great support!
Products arrive quickly. Online chat is excellent. I’ve spoken to Jesse several times, and he has been very helpful in recommending products for my pond in Florida that will help bring clarity and balance back to the water. Thanks for always responding quickly, and for your very friendly customer support!
The folks that answered the phone were knowledgeable and super helpful. Everything I ordered was shipped without delay. Great experience.
Product arrived quickly. Packets are so easy to use. The use instructions specific to our pond were an added bonus! This will be our go-to place for pond products.
My first purchase from this site and I am very pleased. Shipping was extremely fast! The price was very competitive and everything was delivered as advertised.
I found the website easy to use and both of my orders shipped the same day!
We were looking for a source of bentonite clay to seal a leak in our farm pond and found it at Natural Waterscapes. Shipping was super fast - in fact, I think that it was shipped out that day! We are waiting for warmer weather before using the clay but my fingers are crossed that it will work. Thanks Natural Waterscapes for a smooth transaction!
The web site is easy to navigate and I can quickly find the products I need for my sized pond. Delivery has been very fast - within 2-3 days of placing my order.
Great service and a staff that knows their products. Great se
quick and reliable service and came with valuable instructions for application too
They were very helpful when I chatted with them. They had what I needed. Shipping was fast. Service was great! Great store!
Prompt response and service
I am a recently widowed woman maintaining 5 1/2 acres with a smallish pond on it. I smile every time I receive a personalized box containing an order from Natural Waterscapes. I have confidence in their products, enjoy the google earth image of my property and pond specifics and feel like they actually appreciate me as a customer. Wish all vendors were this considerate!
Great !!!!
I received the catelog and found it very informative. I processed a order but the next day was not sure I made the right choice. I call the company and reached a helpful and knowledgeable gentleman who helped me get the product that I needed and without hesitation cancel my previous previous order. I received my first order within days so I called them and they provided me an RMA to return. I have received the correct order we have put it on our lilies and the plant is slowly dying. Very pleased Claudia